This Refund Policy ("Policy") applies to the following purchases: any purchase of goods from The Crud Muffins Inc.

General

We offer refunds (excluding Bo-Me’s), repairs, and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your purchase.

Australian Consumer Law

The Crud Muffins Inc offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and Consumer Guarantees which protect consumers when they buy products and services.

If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

Cancellation and Change of Mind

In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that you notify us within 30 days of receipt or when, in the case of services, the services have not already been performed.

The following conditions must be satisfied:

• product has not been used

• product has not been damaged

• product must be returned in the original packaging (if applicable)

• original receipt, or other proof of purchase, must be presented

Products Damaged During Delivery

In the event that the product you ordered has been damaged or lost during delivery please contact us as soon as possible.

Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

We will arrange to repair or replace the damaged product with an equivalent product, or refund it, provided that you have contacted us within 14 days from the date of receipt of the product.

Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

• You misused the said product in a way which caused the problem.

• You knew or were made aware of the problem(s) with the product or service before you purchased it.

• You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

• Any other exceptions apply under the Australian Consumer Law.
  

Shipping Costs for Returns

In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us.

Response Time

We aim to process any requests for repairs, replacements, or refunds within 7 days of receipt.

How to Return Products

You can contact us at the end of this Policy to discuss a return using the information.

Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

To be eligible for a refund, repair or replacement, you must provide proof of purchase.

You may be required to provide a government-issued identification to qualify for a refund, repair or replacement.

Contact Us

If you wish to speak to us about this Policy or about any refund, repairs, or replacements, please contact us at greetings@thecrudmuffins.com